Hayden Dilworth

Professional Summary

Experienced client support and property management professional with a strong background in homeowner association management, tenant relations, hospitality, and customer service. Known for handling high-volume communications, resolving complex issues efficiently, and building positive relationships with tenants, homeowners, guests, and property managers. Dedicated to delivering exceptional service while maintaining professionalism in fast-paced environments.

Professional Experience

Client Support Specialist – Property Management

PJ Morgan Real Estate | Omaha, Nebraska
July 2025 – Present

Serve as the primary point of contact for tenants and HOA homeowners.
Handle 30+ phone calls daily while consistently exceeding customer satisfaction expectations.
Manage a high volume of tenant and homeowner email communications.
Coordinate closely with property managers to ensure issues are resolved promptly.
Process condominium and resale questionnaires.

Guest Service Representative – Front Desk

The Farnam Hotel | Omaha, Nebraska
June 2022 – April 2025

Provided exceptional guest service before, during, and after each stay.
Helped contribute to the hotel earning Marriott Autograph Collection Hotel of the Year in North America.
Created memorable guest experiences through personalized service.

Skills

Tenant Relations Property Management Customer Service Hospitality Fair Housing Dispute Resolution Tenant Screening Tenant Retention Administrative Support Operations Coordination Problem Solving Cross-cultural Communication Mandarin Chinese

Education

Skyline High School

Salt Lake City, Utah

Graduated May 2017

Contact

Email: htdilworth@gmail.com

Phone: (402) 490-7265

Location: Mesa, Arizona